Our Refund Policy outlines the terms and procedures for requesting a refund for services provided through the website https://www.webinvestig.com (referred to as the "Site"). We kindly ask you to carefully review this policy before making any purchase. Your use of our services and completion of a purchase on the Site indicate your agreement with the conditions set forth in this Refund Policy.

1. Eligibility for Refunds

We are committed to delivering top-notch services and ensuring customer satisfaction. If, however, you find yourself dissatisfied with your purchase, you may qualify for a refund based on the following criteria:

  • A refund request is submitted within [number] days from the purchase date.
  • The specific service you acquired is covered by our refund policy (details available in the service description).
  • All necessary and accurate information required for us to fulfill the service has been provided.

2. Non-Refundable Services

Please be aware that certain services offered on the Site may not be eligible for refunds. Such services will be explicitly indicated as non-refundable in their description. Examples of non-refundable services include downloadable digital products, personalized reports, and services that have been substantially executed.

3. Initiating a Refund Request

To initiate a refund request, please contact our dedicated customer support team at email address within the designated refund period. When submitting your refund request, include the following details:

  • Your full name and contact information.
  • Order number and date of purchase.
  • A concise explanation for the refund request.
  • Any supplemental information that could aid in expediting the process.

4. Refund Processing

Upon receipt of your refund request, our team will review it to ensure it meets the outlined eligibility criteria. If your request is approved, we will promptly initiate the refund procedure. Refunds will be issued through the same payment method used in the initial purchase.

Kindly note that the timeline for the refunded amount to reflect in your account may vary and is subject to the policies of your payment provider. This process usually takes [number] business days.

5. Get in Touch

Should you have any inquiries or concerns regarding our Refund Policy, please feel free to reach out to us at email address. Our team is dedicated to assisting you and providing the necessary guidance to ensure a seamless refund process.

We retain the right to modify or update this Refund Policy at our discretion. Any modifications will be posted on this page, with the effective date duly updated. Your continued use of our services and the Site subsequent to such changes implies your acceptance of the revised Refund Policy.

Last Updated: 15/08/2023

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